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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What Are the Return Conditions?
- Returns must be requested within 14 days from the purchase date.
- Items must be in unused, unopened condition and in their original packaging.
- A valid proof of purchase (receipt or invoice) is required.
Which Items Cannot Be Returned?
For health and safety reasons, the following items cannot be returned or exchanged:
- Food and beverages
- Beauty and skincare products
- Used or opened household items
When Can I Request an Exchange?
If your item is defective, you may request an exchange within 14 days of purchase. To be eligible:
- The item must have a manufacturing defect or damage.
- The item must not be damaged or misused by the customer.
How Do I Return an Item?
- Customers are responsible for return shipping costs, unless the item is defective.
- Please ensure the returned items are securely packaged to prevent damage during transit.
How Can I Contact You?
If you have any questions regarding returns or exchanges, feel free to contact us:
📞 Phone: 09 218 6503
📧 Email: management@daikokunz.com
We appreciate your understanding and look forward to providing you with the best shopping experience!
INFORMATION ABOUT US