Returns & Exchanges Policy

We are committed to providing our customers with high-quality products and services. If you are not satisfied with your purchase, we will do our best to assist with returns or exchanges. Please review the following policy:

1. Return Conditions

• Returns must be requested within 14 days from the purchase date.
• Items must be in unused, unopened condition and in their original packaging.
• A valid proof of purchase (receipt or invoice) is required.

2. Non-Returnable Items

For health and safety reasons, the following items are not eligible for returns or exchanges:

• Food and beverages
• Beauty and skincare products
• Used or opened household items

3. Exchange Policy

If your item is defective, you can request an exchange within 14 days of purchase. To be eligible for an exchange, the following conditions must be met:

• The item has a manufacturing defect or damage.
• The item has not been damaged or misused by the customer.

4. Return Method

• Customers are responsible for return shipping costs (unless the item is defective).
• Please ensure the returned items are securely packaged to avoid damage during transit.

5. Refund Process

• Once we receive and inspect your return, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method.
• If paid by credit card, please note that processing times may vary depending on your bank.

6. Contact Us

If you have any questions about returns or exchanges, please contact us:

• Phone: 09 218 6503
• Email: management@daikokunz.com

We appreciate your understanding and look forward to providing you with the best shopping experience.